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Whyme

New Contributor II

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9 Messages

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Cox Modem and report access

Cox is insisting I use their modem because it is designed for GigaBlast. 

Does anyone know who makes their modems, what chipset are they using? Also, would I be able to access the logs and connection status (packet/power/db) to verify it fixes my issues?

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Andrew_Wees

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Contributor III

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what model is it?  they only require you get the emta phone or panoramic modem from them.

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Whyme

New Contributor II

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9 Messages

They havent said yet. I have Gigablast so I would assume something compatible with that, I would not want there router. 

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Andrew_Wees

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did you order panoramic or phone?  many retail modems also support gigablast

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Whyme

New Contributor II

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I have a Motorola MB8600 modem, the service rep said theirs is better because it was designed for gigablast internet. I just wanted more information on their modem for when the service tech comes out. My main concern is, can error logs be accessed and can I see the connection status. 

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