jamesrgg's profile

New Contributor II

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7 Messages

Closed

Constant outages

What is going on with the massive insatiability? The last month each day is a dice roll to see if I get working internet, half working internet, or no internet. Cox is really undermining the "I pay for internet, use internet to make money, pay them for more internet" arrangement. Sooner or later the situation will be insolvent. And the constant "updates" which are just lies at this point, every couple of hours its gonna be a couple more hours.

Esteemed Contributor III

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3.5K Messages

Asking about outages is pointless unless you mention where you are. Are you in AZ?

New Contributor II

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7 Messages

Tulsa

Esteemed Contributor III

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3.5K Messages

Has it been since the storm?

New Contributor II

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7 Messages

Immediately after the storm yes because 3/4 of the city was without power. Got better, not perfect but only momentary issues. The past couple of weeks every day is a toss up.

Esteemed Contributor III

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3.5K Messages

Maybe something happened to your signal with the storm. For instructions on how to post signal levels, what model modem do you have? Also, I assume you are not in a declared outage now.

New Contributor II

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7 Messages

It is a declared outage. Yet another one, multiple declared outages a week for multiple hours each. We are 12 hours+ on the current one

New Contributor II

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3 Messages

I'm in Claremore and outages are a nearly every to every other day recently! It seems the issue has been going on for quite a while with Cox. It's beyond annoying and ridiculous at this point! They need to get it together on their end or else it is time to cancel and switch my internet service. What is the point of having internet when it is beyond unreliable? 

Moderator

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429 Messages

Hello, I am very sorry you have not had the best experience with Cox. I know I would be frustrated as well if my services were not consistent. We value your business, and I would be happy to help. Please email us your full name and complete address at Cox.Help@cox.com for further assistance. Thank you!

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