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New Contributor
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Constant Internet Outages
For many months now I've been having intermittent internet connectivity that seems to be impossible for cox to detect or resolve. When i called COX support they would ping my router once and state nothing was wrong. They would cycle the power a couple of times ping the modem and state there isn't an issue. I was unsuccessful in getting the L1 Help Desk to escalate or open a ticket to look into the internet problems, but maybe I'm just wrong. I have purchased a new modem/router and upgraded my service with COX and none have been able to resolve my problem.
It looks like I'm getting severe packet loss on hop 5 and I'm not sure if there is anything I can do on my end.
jmorrison757
New Contributor II
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In classic Cox style, get ready for them to suggest you "reboot your modem" to magically fix all their service issues.
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JonathanJ
Former Moderator
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Are you able to bypass the router and run a traceroute? If so reboot the modem before connecting the device you're using to run the test.
Jonathan J
Cox Moderator
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