Connectivity Issues with Cox XB8 Modem - Consistent Intermittent Packet loss.

Since upgrading my service plan and receiving the Cox XB8 modem, I have encountered significant network issues, including substantial packet loss and intermittent lag spikes. These problems have notably affected my experience while gaming and using video conferencing platforms such as Zoom and Microsoft Teams.

Please note, I am exclusively using Ethernet connections, eliminating WiFi-related issues as a potential cause. Despite this, the performance has been consistently degraded since the installation of the new modem.

I have repeatedly attempted to resolve these issues through Cox's chat support, where the suggestion has invariably been to reset the modem—a solution I have implemented numerous times without success

Attached are the relevant network statistics that I have gathered. I am reaching a point where the continuation of service under these conditions is untenable. I kindly request a more in-depth investigation or alternative solutions to address these persistent issues. Thank you for your attention to this matter. I am eager to find a resolution as soon as possible.