Can't send emails from my Cox account

I can't send emails from my MacBook or iPad over WiFi. I can send from my iPhones when using cellular only. I know it isn't my Apple mail app as I have another email account on that app functioning just fine. Also, I get the same result using Outlook on the MacBook; I can receive mail but cannot send. After deleting the Cox account on my MacBook, thinking I might fix the problem if I re-established the account, but I can not re-establish the Cox account. I keep getting the error message "cannot verify user name or password".

My Cox webmail works fine.

One final note. Everything worked fine from my home using a Cox Panoramic gateway. I am temporarily relocated so I am using an different ISP and WiFi network.

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

Yea, sending from off Cox network is iffy. I think they do a PTR check of your IP address and it has to meet some criteria. Some ISP work, others don't. I would suggest using Cox webmail for the time you are away. Not only is it a work around, but the act of logging into the site might whitelist your IP.

Now as for why recreating your account isn't working, that may be something different. Are you using your email or username? What ever one you are trying, try the other.

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Jacklt279

New Contributor

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6 Messages

Thanks. I guess I will use webmail although sending emails using my iPhone works, too.

Apple mail asks for both and I've tried switching them around, using the same, etc. No luck.

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

using my iPhone works, too.

I assume you are going through your cellular connection which has a different IP address then when on Wi-Fi. You could put your phone in hotspot mode and share it with your Macbook. You would only have to do it when sending emails.

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Jacklt279

New Contributor

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Thanks. I actually did that after I discovered that turing of WiFi and using only cellular was a workaround. BTW I was able to reconnect my MacBook. I looked at the network settings and I had checked "limit ip address tracking", or maybe Apple checked it for me. Anyhow, I've reconnected my Apple mail to Cox. Still no SMTP. I read the thread you mentioned and I'm pretty sure Cox doesn't want to allow an SMTP connection from this ISP (Hotwire).

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Darkatt

Honored Contributor

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2K Messages

Make sure your outbox is cleared, then try sending a message.

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Jacklt279

New Contributor

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6 Messages

I have tried that. Nothing in the outbox and when I send an email it goes to the outbox and stays there.

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WiderMouthOpen

Esteemed Contributor III

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3.5K Messages

BTW, see thread here for someone having a similar situation.

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Can't send emails from my Cox account

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