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integurl

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Can't Add Cox Panoramic Pod

Everytime I try to use the app to add a pod to my router it says "Something's Not Quite Right. We can't find the serial number for this pod. Please try scanning a different pod". I've tried both of the pods and both of them give me this same error, so it won't let me add them.

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CrystalS

Former Moderator

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Hello @Integurl,

I am so very sorry to learn of your troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator

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