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Cannot receive Microsoft account verification code in my Cox Webmail
I have tried every way possible to receive my Microsoft Office 365 verification code in my Cox Webmail to no avail. Tested sending and receiving to and from my Cox Webmail with no other noted issues. What could be causing this?
Thx
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CarolLM
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ssalem6154
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I'm having the same issue. I know that the issue is specific to Cox email accounts because I am able to replicate the issue across 2 different email accounts. The security code is supposed to come from account-security-noreply@accountprotection.microsoft.com. However, the email is never received. Checked Spam and Junk folders - nothing there. Checked via WebMail and MS Outlook desktop application (to rule out issues specific to the desktop application) - same result, no password reset email in sight. But this only happens with Cox email accounts. I have my gmail account linked to a Microsoft account, and I clicked the option to reset the password on that Microsoft account, and it came through just fine through Gmail's mail servers. But with Cox, it doesn't come through. So I reached out to Microsoft, and they asked me to check with Cox to make sure that the following Microsoft SMTP server addresses are whitelisted by Cox:
Microsoft SMTP server IP addresses:
111.221.26.11
111.221.26.12
111.221.26.13
111.221.26.14
111.221.26.15
207.46.200.25
207.46.200.27
207.46.200.28
207.46.200.29
207.46.200.30
207.46.50.221
207.46.50.222
207.46.50.223
207.46.50.224
207.46.50.225
65.54.121.78
65.54.121.79
65.55.240.71
65.55.240.72
65.55.240.73
65.55.240.74
65.55.240.75
65.55.52.229
65.55.52.230
65.55.52.231
65.55.52.232
65.55.52.233
65.55.52.234
65.55.52.235
65.55.81.54
65.55.81.55
94.245.112.10
94.245.112.11
94.245.112.17
94.245.112.18
94.245.112.19
I called Cox and they said a network engineer would get back to me, but I have not received a call. If Cox adds the above SMTP servers to their whitelist, as well as senders with the domain accountprotection.microsoft.com, I think this will resolve the issue. I appreciate your help in this matter, and I'm sure everyone who has a Microsoft account linked to a Cox email address will too.
Note: To replicate the issue, all you have to do is go to https://login.live.com/, enter your Cox email account that you signed up to link to a Microsoft account, click Next, then click "Forgot password?". Then click "Next" to request that a reset code be sent to your email address. It'll say "We just sent a code to *@cox.net", but the email is never received.
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DaDah
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Read my reply to the post after yours. Probably same solution to his problem. Need to reset outlook password to the same as Cox Webmail password.
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