Killerqueen702

New Contributor

•

2 Messages

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Cannot Connect to the League of Legends LATAM Servers

Hello,

After days of communication with the support team at Riot Games, we have come to the conclusion that it is just my personal internet connection that will not allow me to connect to their game servers. I can confirm this as I have been able to connect to the LATAM servers from other internet connections. Attached is a Tracert and I will also copy past the results below.

Some help with resolving this issue would be great as i have been unable to connect for weeks now.

Thank you

Tool version: Windows 19.Jul.2021  
  
Test start: 
Sun 12/12/2021 
10:18 PM
Pacific Standard Time  
  
Public IP:  
  
status      : success  
country     : United States  
countryCode : US  
region      : NV  
regionName  : Nevada  
city        : Las Vegas  
zip         : 
lat         : 36.1172  
lon         : -115.0528  
timezone    : America/Los_Angeles  
isp         : Cox Communications Inc.  
org         : Cox Communications  
as          : AS22773 Cox Communications Inc.  
query       : 
  
 ///////////////////////////////////// 
---------------GAME is LEAGUE OF LEGENDS---------------  
---------------REGION is LATAM---------------  
  
138.0.15.100 Game Servers (MIA):  

Tracing route to 138.0.15.100 over a maximum of 20 hops

  1     2 ms     2 ms     1 ms  192.168.0.1 
  2     9 ms     7 ms     7 ms  10.79.240.1 
  3     9 ms     8 ms     8 ms  100.127.5.90 
  4     9 ms     8 ms     7 ms  100.120.102.34 
  5    13 ms    13 ms    14 ms  68.1.4.252 
  6     *        *       14 ms  100.122.208.7 
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
138.0.12.50 Game Servers (SCL):  

Tracing route to 138.0.12.50 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     8 ms     7 ms  10.79.240.1 
  3    11 ms    17 ms     8 ms  100.127.5.90 
  4     7 ms     8 ms    10 ms  100.120.102.34 
  5    18 ms    16 ms    15 ms  68.1.4.252 
  6    15 ms    14 ms    13 ms  las-b23-link.ip.twelve99.net [62.115.13.102] 
  7    13 ms    14 ms    17 ms  level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 
  8   178 ms   173 ms   174 ms  ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 
  9   173 ms     *        *     4.68.75.206 
 10   173 ms   174 ms   173 ms  ae0-100G.ar4.SCL1.gblx.net [67.16.146.110] 
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
192.64.170.107 Game Servers (NA):  

Tracing route to 192.64.170.107 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms     8 ms     7 ms  10.79.240.1 
  3     8 ms     7 ms     9 ms  100.127.5.90 
  4    12 ms    16 ms     8 ms  100.120.102.34 
  5    14 ms    18 ms    13 ms  68.1.4.252 
  6    14 ms    13 ms    24 ms  100.122.208.7 
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
Testing to LQ LA1:  

Tracing route to d0d256cf3574461aa8de0f7bbdf28519.pacloudflare.com [172.65.195.118]
over a maximum of 20 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     7 ms     9 ms  10.79.240.1 
  3     9 ms     9 ms     7 ms  100.127.5.90 
  4     9 ms     8 ms     8 ms  100.120.102.34 
  5    14 ms    14 ms    14 ms  langbprj02-ae1.0.rd.la.cox.net [68.1.1.14] 
  6    14 ms    14 ms    15 ms  70.167.151.77 
  7    17 ms    15 ms    14 ms  172.70.204.2 
  8    16 ms    13 ms    15 ms  172.65.195.118 

Trace complete.
 -----------------  
  
Testing to LQ LA2:  

Tracing route to c924ab739bf649e7b21f909fd598c7d2.pacloudflare.com [172.65.247.57]
over a maximum of 20 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms     7 ms     7 ms  10.79.240.1 
  3    10 ms    13 ms    10 ms  100.127.5.88 
  4    10 ms     9 ms     8 ms  100.120.102.30 
  5    18 ms    14 ms    14 ms  68.1.4.252 
  6    16 ms    14 ms    15 ms  72.215.224.171 
  7    14 ms    15 ms    14 ms  141.101.72.32 
  8    15 ms    15 ms    16 ms  172.65.247.57 

Trace complete.
 -----------------  
  
 ///////////////////////////////////// 
---------------GAME is VALORANT---------------  
---------------REGION is LATAM---------------  
  
192.207.0.1 Game Servers (MEX/MIA):  

Tracing route to 192.207.0.1 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     8 ms    20 ms     9 ms  10.79.240.1 
  3     8 ms     7 ms     8 ms  100.127.5.90 
  4     9 ms     8 ms     7 ms  100.123.238.5 
  5    11 ms    10 ms    10 ms  wsip-24-234-18-179.lv.lv.cox.net [24.234.18.179] 
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------  
  
151.106.249.1 Game Servers (SCL):  

Tracing route to 151.106.249.1 over a maximum of 20 hops

  1     1 ms     1 ms     1 ms  192.168.0.1 
  2     7 ms     8 ms     7 ms  10.79.240.1 
  3     9 ms     9 ms     9 ms  100.127.5.90 
  4    14 ms     7 ms     9 ms  100.120.102.34 
  5    15 ms    19 ms    14 ms  68.1.4.252 
  6    15 ms    13 ms    13 ms  las-b23-link.ip.twelve99.net [62.115.13.102] 
  7    17 ms    13 ms    14 ms  level3-ic351534-las-b23.ip.twelve99-cust.net [62.115.183.211] 
  8   173 ms   173 ms   174 ms  ae-2-3601.edge1.Santiago1.Level3.net [4.69.214.234] 
  9     *      173 ms   173 ms  4.68.75.206 
 10   172 ms   173 ms   173 ms  ae1-100G.ar4.SCL1.gblx.net [67.16.146.250] 
 11   208 ms   194 ms   196 ms  206.165.167.42 
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.

Trace complete.
 -----------------

Local Network Info:  

Windows IP Configuration

   Host Name . . . . . . . . . . . . : DESKTOP-3E5K7SF
   Primary Dns Suffix  . . . . . . . : 
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Ethernet 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Realtek PCIe 2.5GbE Family Controller
   Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C2
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet:

   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) I211 Gigabit Network Connection
   Physical Address. . . . . . . . . : 04-D9-F5-84-4E-C1
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.0.157(Preferred) 
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : Wednesday, December 8, 2021 10:05:59 PM
   Lease Expires . . . . . . . . . . : Tuesday, December 14, 2021 8:54:16 PM
   Default Gateway . . . . . . . . . : 192.168.0.1
   DHCP Server . . . . . . . . . . . : 192.168.0.1
   DNS Servers . . . . . . . . . . . : 8.8.8.8
                                       8.8.4.4
                                       8.8.8.4
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wi-Fi:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Intel(R) Wi-Fi 6 AX200 160MHz
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 1:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-48
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Local Area Connection* 2:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter #2
   Physical Address. . . . . . . . . : D2-AB-D5-94-7E-47
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Ethernet 3:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Windscribe VPN
   Physical Address. . . . . . . . . : 00-FF-42-89-DD-42
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Bluetooth Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . : 
   Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
   Physical Address. . . . . . . . . : D0-AB-D5-94-7E-4B
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
 -----------------  
  
Test Complete!  
10:31 PM
Sun 12/12/2021

Capsxx

New Contributor

•

3 Messages

i have this problem too, any help?

Killerqueen702

New Contributor

•

2 Messages

I have not received any help from this good for nothing company. I figured out you can use a free VPN to play.

Capsxx

New Contributor

•

3 Messages

Yeah but is really slow and i have high ping with that

JonathanJ

Former Moderator

•

1.9K Messages

@Capsxx

If you're still experiencing an issue please email your full name and address to cox.help@cox.com. Also, include a link to this thread.

Jonathan J
Cox Moderator

Capsxx

New Contributor

•

3 Messages

Hello,

Same issue since November, hope they answer the email. Thanks.

CrystalS

Former Moderator

•

440 Messages

Hello @Capsxx,

Yes, we answer all emails that come to us. We look forward to hearing, working, and resolving your issue.

Crystal S.
Cox Support Forum Moderator

Hakkehify

New Contributor

•

1 Message

Same Issue. I hope they fix it soon

Nelo27

New Contributor II

•

4 Messages

I also have this issue, have called the company many times and no response. I am about to switch companies if this doesn't get resolved soon.

DavidA2

Former Moderator

•

212 Messages

Hi Nelo27,

I am sorry to hear that you are having trouble getting connected to Riot servers. We would like to take a look into that with you. To review your account, we ask that you send us an email to cox.help@cox.com with your service address and a link to this forum thread.

David
Cox Support Forum Moderator

Raymoon2

New Contributor

•

2 Messages

yea ive been have the same issue. i even have the elite gamer app on pc and its saying cox serious is ***.. time to move to at&t or spectrum

Allan

Moderator

•

2.4K Messages

@Raymoon2, I recommend sending us an email with your full name, address, and a brief description of the issue to cox.help@cox.com. -Allan, Cox Support Forums Moderator.

Nelo27

New Contributor II

•

4 Messages

Same issue here. I have called the company many times and nothing. I am about to switch companies if this doesn't get resolved soon.

Nelo27

New Contributor II

•

4 Messages

I also have this issue, have called the company many times and no response. I am about to switch companies if this doesn't get resolved soon.

Walter_B_

New Contributor

•

2 Messages

It's January and this issue is still a thing. Proof that cox only cares that you have you're internet on autopay and don't really care for quality of service, but since they are the only provider in my area, I'm stuck with them. Two techs, over 10 calls(hour long) and a "tech guru" that one of the techs called asking for help. STILL NO ANSWER!!

BenS1

Former Moderator

•

697 Messages

Hi @Walter B.
I know how frustrating it is to have multiple technician visits and multiple calls and still have unresolved issues. Please email us at cox.help@cox.com with your full name/full address and reference this post so we can further assist you.

Ben S.
Cox Support Forums Moderator

KingWukong007

New Contributor II

•

3 Messages

Did you find the solution? This issue has been active since november... How incompetent are cox techs smh.

Nelo27

New Contributor II

•

4 Messages

No solution. Someone contacted me after I emailed just to tell me it's not their fault. I'm trying to check with riot again. Everyone with this issue should be making Riot aware.

swnksinatra

New Contributor

•

1 Message

Same here, whenever a game starts it doesn't let me connect because I get an error. Have tried just about everything and still. Interestingly when I switched to a NA account it worked with no issues

BenS1

Former Moderator

•

697 Messages

Hi @Swnksinatra
My apologies, when you say you switched to a NA account and had no issues, what is a NA account and what kind of account were you using that had the issues?

Ben S.
Cox Support Forums Moderator

KingWukong007

New Contributor II

•

3 Messages

FIX THIS ALREADY. ITS BEEN MONTHS. HOW HARD CAN IT BE TO CHANGE THE ROUTES TO THE SERVER SO THEY WORK AGAIN SMH...

CrystalS

Former Moderator

•

440 Messages

Hello @KingWukong007,

I can certainly understand your frustrations. Please know we want you to enjoy your services. This appears as if you may need someone to look into your account. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S.
Cox Support Forum Moderator

KingWukong007

New Contributor II

•

3 Messages

Is this the best reponse you can come with? A lot of people have reached to you and all you say is that "This is not Cox's problem" but IT IS 100%. Look into the problem as a whole because this is happening to all of us not just one...

MichaelJ

Moderator

•

1.8K Messages

Hi KingWukong007,

The Cox support forums are for Cox service subscribers to reach out to each other for assistance with common issues that they may be able to assist each other with. For assistance with the issue you describe, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Mike J
Cox Support Forum Moderator

gRYMaldo

New Contributor

•

1 Message

Trying to get help through Twitter. It seems like Cox doesn't know how to fix this issue....

RobertS1

Moderator

•

73 Messages

Hi @GRYMaldo,

We are here to help. Reach out to us anytime on Twitter @coxhelp. The Social Media team is here 24 hours a day, 7 days a week to help.

Robert
Cox Support Forums Moderator

JulioT

New Contributor

•

2 Messages

I also have this problem, but the solution I found is using wtfast, I know it costs but thats the only way It works for me

Welcome to the Cox Community

Cannot Connect to the League of Legends LATAM Servers

Killerqueen702

Capsxx

JonathanJ

Capsxx

CrystalS

DavidA2

Raymoon2

Allan

BenS1

KingWukong007

Nelo27

BenS1

CrystalS

KingWukong007

MichaelJ

gRYMaldo

RobertS1

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