tjharris's profile

New Contributor II

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27 Messages

Monday, January 24th, 2022 11:48 PM

Closed

Can I put internet service on a vacation hold but still have email access and tx services? Also how much will that cost?thanks

See above thanks

Former Moderator

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697 Messages

4 years ago

Hi @Tjharris
I know how important it is for you to put your services on seasonal. You will need to contact our Loyalty Department number is 1-888-438-6673 (8 am - 8 pm weekdays or 9 am - 6 pm Saturday) choose option 5 after entering your account information over the automated system, and a representative within our Loyalty Department will receive your call.


Ben S.
Cox Support Forums Moderator

Honored Contributor III

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5.7K Messages

4 years ago

If on Seasonal Hold and in your house, there will be no email access because you'd have no Internet.  However, Internet and cellular would have access to your webmail account.

Seasonal Hold shouldn't cost anything because you wouldn't be paying for anything.  I did it for deployments and it was a lower bill.

Read the fine print on bottom.

www.cox.com/.../seasonal.html. 

Contributor III

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809 Messages

https://www.cox.com/residential/special-offers/seasonal.html  The above link Bruce posted didn’t work

Honored Contributor III

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5.7K Messages

Thanks!  It appears I stupidly put a period at the end of the URL.

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