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ChasR

New Contributor II

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29 Messages

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Blocked Sender ?

I have COX and received an e-mail which went to my SPAM folder correctly. I then selected block sender. The response was that the e-mail address was already set to block.

Why would it even show up if the sender was blocked?

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BenS1

Former Moderator

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697 Messages

Hi @ChasR
Marking as spam does not block a sender from emailing you. To add new email addresses to your blocked list, go to your Inbox, place a check in the box next to the email, then click the More actions icon. From the More actions drop-down menu, click Block sender. You can also create a Filter Rule to route the mail address into a specific folder.

Ben S.
Cox Support Forums Moderator

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ChasR

New Contributor II

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29 Messages

This issue was because an email was in Spam File and also marked as a blocked address. If an address is marked as BLOCKED, shouldn't it not show at all?

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JonathanJ

Former Moderator

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1.9K Messages

@ChasR

Since we had an email maintenace the night before last you may need to recreate the rule to block that address again.

Jonathan J
Cox Social Media Support Specialist

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ChasR

New Contributor II

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29 Messages

I have a large number, which are not counted in the list, of items blocked.  Is there a way to verify or block again all of them?

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CrystalS

Former Moderator

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440 Messages

Hello @ChasR,

That is a great question. I know how our inboxes can get full with Spam messages and stuff we just don't want. I'm here to help. I know that you can create or recreate the filtering rule that filtered those emails elsewhere. You will be asked if you would like to move those current messages in the inbox that apply to the new rule. That would get rid of the large number of emails not counted on the block list. I have provided a link to assist you.

www.cox.com/.../cox-email-settings.html -Cox Email Settings

Crystal S.
Cox Support Forum Moderator

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ChasR

New Contributor II

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29 Messages

I am faced with the same questions. How do I verify the addresses in the blocked list are active?  Why do addresses in the blocked list occasionally still show in the SPAM folder?   

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