Been having some internet issues

Many correctable/uncorrected errors. This is the second modem I've had. Some of the signal levels look at little out-of-spec, but maybe someone could help me with my issues. I notice occasional packet loss/buffering when watching Netflix/amazon prime/etc. as well as gaming and streaming on twitch. Girlfriend who is hardwired also experiences frequent disconnects from calls at her job which are associated when i also am seeing issues and we lose connection, together. The modem stays white so its not losing sync with Cox, the only explanations I can think of is packet loss. I started noticing it more after all the tropical weather we had, but every time I mention that to someone on the Cox chat they seem to disregard this and tell me they have to reboot the modem. Now, I know that is the general scripted procedure with all ISPs, but its tiring and its a familiar corporate mitigation practice from the real issues. Sometimes the signals i'm about to post drop from the -6 to the -7 close to -8 dB. I live in an apartment complex, so I'm not sure how old the central junction Cox boxes are, but it seems techs usually just swap people from one spot to another (past experiences).

Things I've done:

Chatted with Cox

Called Cox

Reset modem

Had you guys provision modem

Upgrade to Gigabit

Downgrade from Gigabit

Packet-loss tests

Changed WiFi channels to unclogged channels

Made sure WiFi signals were strong (doesnt matter because it happens on ethernet at the same time)

Downstream	Channel Bonding Value
Index	41	1	2	3	4	9	10	11	12	17	18	19	20	21	22	25	26	27	28	29	30	33	34	35	36	37	38	42	43	44	45	46	159
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	405 MHz	681 MHz	687 MHz	693 MHz	699 MHz	729 MHz	735 MHz	741 MHz	747 MHz	777 MHz	783 MHz	789 MHz	795 MHz	801 MHz	807 MHz	825 MHz	831 MHz	837 MHz	843 MHz	849 MHz	855 MHz	357 MHz	363 MHz	369 MHz	375 MHz	381 MHz	387 MHz	411 MHz	417 MHz	423 MHz	429 MHz	435 MHz	300 MHz	203600000
SNR	42.1 dB	37.9 dB	37.9 dB	37.9 dB	38.2 dB	40.6 dB	40.6 dB	40.8 dB	41.0 dB	41.9 dB	42.0 dB	42.1 dB	42.1 dB	41.9 dB	42.1 dB	41.7 dB	41.6 dB	41.2 dB	40.6 dB	40.5 dB	40.2 dB	41.6 dB	41.7 dB	41.9 dB	41.9 dB	41.9 dB	41.9 dB	42.3 dB	42.3 dB	42.3 dB	42.4 dB	42.6 dB	44.5 dB	NA
Power Level	0.4 dBmV	-6.7 dBmV	-6.7 dBmV	-6.7 dBmV	-6.1 dBmV	-2.2 dBmV	-1.9 dBmV	-1.7 dBmV	-1.1 dBmV	1.1 dBmV	1.1 dBmV	1.5 dBmV	1.6 dBmV	1.4 dBmV	1.6 dBmV	1.8 dBmV	2.1 dBmV	1.8 dBmV	1.1 dBmV	0.9 dBmV	1.0 dBmV	0.3 dBmV	0.2 dBmV	0.4 dBmV	0.6 dBmV	0.4 dBmV	0.5 dBmV	0.8 dBmV	1.1 dBmV	1.0 dBmV	1.4 dBmV	1.5 dBmV	4.0 dBmV	NA
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM


Upstream	Channel Bonding Value
Index	1	2	3	4
Lock Status	Locked	Locked	Locked	Locked
Frequency	36 MHz	30 MHz	23 MHz	19 MHz
Symbol Rate	5120	5120	5120	2560
Power Level	50.3 dBmV	49.8 dBmV	49.0 dBmV	47.8 dBmV
Modulation	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA


CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
Unerrored Codewords	2550554379	3002888564	3002893966	3002898386	3002903663	3002908987	3002915940	3002921125	3002926998	3002931355	3002937722	3002943108	3002946731	3002952174	3002957067	3002961238	3002966420	3002971964	3002977219	3002982228	3002987186	3002993982	3002998294	3003001679	3003007722	3003011028	3003017526	3003022662	3003027822	3003032823	3003035540	3003036992	2550554379
Correctable Codewords	183707542	6	9	5	3	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	183707542
Uncorrectable Codewords	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0

KevinM2

Former Moderator

•

1.5K Messages

Hello, I am including some information on ways to improve your internet experience, as well as an article on ways to fix slow speeds and improve the WiFi experience:

http://bit.ly/2Kq4uR5
http://bit.ly/2MG1ZcR

At this time, I am not detecting anything unusual with the signal levels or any packet loss. I would also suggest utilizing one network name and password (band steering), and setting your channels to automatic. Here's some more information:

http://bit.ly/2KFOqKV

-Kevin M. Cox Support Forum Moderator

AnonymousCompla

New Contributor II

•

20 Messages

Downstream	Channel Bonding Value
Index	3	1	2	4	9	10	11	12	17	18	19	20	21	22	25	26	27	28	29	30	33	34	35	36	37	38	41	42	43	44	45	46	159
Lock Status	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked	Locked
Frequency	693 MHz	681 MHz	687 MHz	699 MHz	729 MHz	735 MHz	741 MHz	747 MHz	777 MHz	783 MHz	789 MHz	795 MHz	801 MHz	807 MHz	825 MHz	831 MHz	837 MHz	843 MHz	849 MHz	855 MHz	357 MHz	363 MHz	369 MHz	375 MHz	381 MHz	387 MHz	405 MHz	411 MHz	417 MHz	423 MHz	429 MHz	435 MHz	300 MHz	203600000
SNR	37.7 dB	37.9 dB	37.8 dB	38.2 dB	40.5 dB	40.4 dB	40.6 dB	41.0 dB	41.7 dB	41.9 dB	42.1 dB	42.0 dB	41.9 dB	41.9 dB	41.8 dB	41.5 dB	41.2 dB	40.5 dB	40.4 dB	40.0 dB	41.4 dB	41.6 dB	41.9 dB	42.0 dB	41.9 dB	42.1 dB	42.0 dB	42.1 dB	42.3 dB	42.2 dB	42.5 dB	42.6 dB	44.4 dB	NA
Power Level	-6.8 dBmV	-6.8 dBmV	-6.8 dBmV	-6.2 dBmV	-2.3 dBmV	-2.1 dBmV	-1.8 dBmV	-1.2 dBmV	1.0 dBmV	1.1 dBmV	1.4 dBmV	1.5 dBmV	1.4 dBmV	1.5 dBmV	1.8 dBmV	2.1 dBmV	1.7 dBmV	1.0 dBmV	0.8 dBmV	0.9 dBmV	0.2 dBmV	0.1 dBmV	0.3 dBmV	0.5 dBmV	0.3 dBmV	0.4 dBmV	0.3 dBmV	0.7 dBmV	0.9 dBmV	0.7 dBmV	1.0 dBmV	1.1 dBmV	3.8 dBmV	NA
Modulation	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	256 QAM	OFDM	OFDM

Upstream	Channel Bonding Value
Index	1	2	3	4
Lock Status	Locked	Locked	Locked	Locked
Frequency	36 MHz	30 MHz	23 MHz	19 MHz
Symbol Rate	5120	5120	5120	2560
Power Level	50.3 dBmV	49.8 dBmV	49.0 dBmV	48.0 dBmV
Modulation	QAM	QAM	QAM	QAM
Channel Type	ATDMA	ATDMA	ATDMA	ATDMA

CM Error Codewords
Index	1	2	3	4	5	6	7	8	9	10	11	12	13	14	15	16	17	18	19	20	21	22	23	24	25	26	27	28	29	30	31	32	33
Unerrored Codewords	1255334576	1581661798	1581664311	1581669911	1581672093	1581675615	1581681519	1581684600	1581697831	1581702160	1581706423	1581712219	1581715634	1581718026	1581723395	1581727453	1581732627	1581737138	1581741107	1548925888	1581750084	1581751634	1581756158	1581761502	1581766334	1581772041	1581777722	1581779870	1581783679	1581805698	1581786560	1581784605	1255334576
Correctable Codewords	135427560	338	234	347	452	219	216	244	1278	1235	919	1292	1289	1049	1111	1256	1065	1154	814	483	1059	279	313	1120	1241	486	434	495	534	675	363	632	135427560
Uncorrectable Codewords	3792	1150	1013	1121	2310	1018	1024	1003	2882	3663	2676	3849	3365	3187	2958	3093	2712	3204	2752	2247	2205	992	1124	1289	1276	1595	1167	1986	2059	2031	1172	2031	3792

Welcome to the Cox Community

Been having some internet issues

AnonymousCompla

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