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PAK

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AUP#CXSNDR Error Sending Email

I haven't encountered this problem before. I have tried twice to report a phishing email to their respective companies (Amazon and PayPal). I use the email address given on their website and just forward the message. Then I get this:

Sending of the message failed.
An error occurred while sending mail. The mail server responded:  <paul.koerber@cox.net> message rejected. Refer to Error Codes section at www.cox.com/.../email-error-codes.html for more information. AUP#CXSNDR. Please check the message and try again.

Trying to send again results in the same error.

I am using Thunderbird 102.12.0 (64-bit).

While I don't send many emails I have to think this problem occurred because of the contents of the phishing emails?

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WiderMouthOpen

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Esteemed Contributor III

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Do you get that message only when sending to a specific email address? If so, try sending a blank email to the same address and see if you get the same error. Sounds like you are triggering Cox's anti-spam.

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PAK

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Yes a blank message goes through. I thought about zipping the message up and sending it that way. But then I again I think I will try copy and paste into a gmail message.

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WiderMouthOpen

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Must be something with the message then. Try forwarding the offending email as a attachment instead of a normal email. Select Message | Forward As | Attachment from the menu.

I am curious, if you have Gmail why do you still use Cox email? I find Gmail to be far superior. 

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PAK

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I finally had to save the email to a file on disk, zip it up and send the zip file! Hopefully they will want to take the time to unzip it and examine the email. An extra step for the both of us!

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WiderMouthOpen

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It didn't work as a attachment? That is the normal way to send a spam alert so it doesn't set off the anti-spam feature.

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