Issues with the promotion and the online chat is rude and not willing to help at all. Anybody knows the contact method for higher level?

‎Any higher level contact method? Cox online chat is rude and not willing to help at all.

JuanC

Moderator

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139 Messages

Hello. I'm sorry you had such a bad experience. We'd love to help. Please reach out to us at cox.help@cox.net for assistance.

Address not found

Your message wasn't delivered to cox.help@cox.net because the address couldn't be found, or is unable to receive mail.

LatitiaS

+2 more

Moderator

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517 Messages

Hi xyxingtf791,

I am so very sorry to learn of your experience. It looks like you were given the wrong email address. Please send your email to Cox.Help@cox.com. We would be glad to help and look forward to working with you.

Cox Forum Moderator

Darkatt

+2 more

Honored Contributor

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2.1K Messages

They typed the address incorrectly, it's .COM, not .NET.

Welcome to the Cox Community

Any higher level contact method? Cox online chat is rude and not willing to help at all.

xyxingtf791

Address not found

LatitiaS

Darkatt

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