A tech came out…

Question

A tech came out a month ago. Cox has no record of it. Weird. He told me the wiring for my apartment is old and needs to be replaced. Said I’m not getting the speeds I’m paying for. Someone was supposed to contact me to schedule the replacing/fixing of this old wiring. Nothing. So I call/chat with them. They have no record of his visit. They want to send another tech and tell me I’ll be charged for the visit. I wasn’t charged for the previous visit. I’m not paying for another tech and about to file law suit because I’m paying for a service that I’m not getting.
Anyone have this issue??

WiderMouthOpen · Answer

Is your wiring old? It needs to be quad shield RG6. You can see the type of wire printed on the sheath. My guess is the first technician was a maintenance technician scanning for ingress and detected it from your house. How does the coaxial get from the street to the room the modem is in? Any splitters or amps? If so how many and what kind? Last, how are you not getting your service? What speed and did you test on ethernet?

CurtB · Answer

Cox will charge for tech visits unless an issue is found with their service or equipment.  That's everything up to and including the demarc.  If you're in need of re-wiring, you should consider subscribing to Cox Complete Care.  The $10 monthly fee (3-month minimum) would be cheaper than the cost of re-wiring.  I believe CCC covers the cost of internal wiring.  'Repair and replacement of inside cable coax/telephone wire damaged by normal wear-and-tear and animal chews.'  You should probably confirm that before having the work done.  Years ago, I paid $60 to replace the cable from the demarc into my house to upgrade for DVR service because I didn't know about CCC (or it may not have been an option then).  Cox Complete Care

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