Moe's profile

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15 Messages

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Wireless Router

Why did Cox install a modem, connect it to my wireless router which gives me lower speeds than what l'm paying for? Doesn't Cox have a combination wireless modem/router which should give me faster speeds for my devices.

Valued Contributor

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1.7K Messages

Yes, Cox does have a combination wireless modem/router called a gateway ... but ... it won't necessarily give you faster speeds. Installing a modem into your router eliminates any need to reconfigure all your devices for a new WiFi network but I would only be guessing what was in the installer's mind.

I prefer separate modems an routers as apposed to the all-in-one gateway.  It gives you more flexibility.  What model modem and router do you have?  What speeds are you getting and what plan are you on?

Moderator

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1.8K Messages

Hi, we can directly check on the status of your modem and investigate the speed issues for you. Please send us your personal account information in a private message using Facebook or Twitter @COXHELP.

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1 Message

How can I tell what WiFi devices are connected to my router ?  I want to be able to block users accessing my network during a certain time frame in the day, without having to change my passcode

Valued Contributor

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1.7K Messages

Sigcode, what router or gateway are you using?  A list of connected devices may be in the Status tab but hard to say without knowing what device we are dealing with.