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New Contributor
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Wireless Connectivity Drops
Over ten time a day, the wireless signal will drop on all devices that are connected to it for a minute or two. This disrupts anything that I am trying to. In fact, even as I write this the internet is dropped. Please help. I have a Netgear N900 WiFi Modem-Dual Band DOCSIS 3.0 modem. The model is CG4500BD.
NorthSDCounty
New Contributor
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I have the same problem and I can't believe I have to reboot everything daily. Brand new Motorola DOCSIS 3.0 SB6121 modem.
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DustinP
Moderator
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Do the lights on the equipment change when this happens? Is it only resolved after unplugging the power, or has it been coming back on its own? We can take a closer look at the firmware and channels. Please email us at cox.help@cox.com. We're available 6am-3am EST.
In the email please include the billing address, name on the account, and Cox PIN.
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jbrennan6
New Contributor
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The lights stay on when this happens and it will usually come back on its own after 2 minutes or so.
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Allan
Moderator
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@jbrennan6
Thank you for sending the requested information. We will be responding to your email shortly.
Thanks,
Allan - Cox Support Forums Moderator
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