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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
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They don’t care
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Internet outage 24 hrs
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Outages
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Worst Service Ever!
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Internet outage 24 hrs
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Wifi 7
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Frequent Outages
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Outages
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Health_Edge
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Valued Contributor III
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Nothing should have happened with the deadline, and if it did, it has nothing to do with Cox. Its the equivalent to the warranty running out on your TV. Whats the actual problem/error when you try to go online? Are you trying to connect wired or wireless?
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Drema
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Health_Edge
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Valued Contributor III
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Everything should be universal, like USB. What kind of modem do you have? Some things I would check
1. Is the modem in standby. Motorola modems have a small standby or "pause" button on top of the unit that stops the internet.
2. What is the status of the local area connection? Start > Run > NCPA.CPL then right click local area connection and click status. Or see here.
3. Can you try another CAT line? And is it CAT5 or above? Needs to be Ethernet and not CAT3 or something else which is telephone wire.
4. Do the activity lights blink on the ethernet connection on the back of the modem and computer? The ones part of the jack or hole that you would be plugging the CAT line into.
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Drema
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EdwardH
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