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Airbull

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Why are so many channels breaking up, Especially ESPN??

It's not just me but everyone I've talked to with COX! Can't even get customer support or anything due to technical difficulties. Those who have gotten through just get an appointment so they can be told their signal is fine. So why do we have worse reception that satellite companies?? This is getting really old COX

 

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deltorr

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Same problem here for almost a year - ever since I got an HD box!  

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StephanieA

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What you are describing is called tiling. Tiling comes from a loss of signal. I suggest checking the cable. Is it straight from the wall to the receiver or is there a splitter? If so, bypass the splitter and see if the issue continues. If there isn't a splitter, swap the cable ends, so what's in the wall put in the receiver and vice versa. 

If you are still having a problem, I suggest getting a technician out to get this resolved. We schedule 7 days a week, in 2 hour time slots, 8-10, 10-12, 1-3, 3-5, and 5-7. Please email me at cox.help@cox.com with the best day and time and I will see if it's available.

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