CamaroZ28c's profile

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Whole Home problems

I have one Host and one Client in my home.  It seems like almost once a week I have to power cycle both of them because the client stops communicating with the host.  It usually begins with one or two recorded shows not being playable on the client, then progresses to the client not being able to even access the DVR at all.  When I've called into Cox in the past, they always had me power cycle the boxes and that usually fixed it.  I've stopped calling them when this happens, but now it seems like the power cycling is not always working anymore.  Sometimes I get fed up with it and give up for the night to find it working in the morning.  I am about ready to cancel the thing altogether!  Any ideas of what could be the problem?  Any idea when the new boxes I've been hearing about (which I hope might fix this and other bugs/quirks) are going to be pushed to Kansas?

Thanks

Former Moderator

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7.1K Messages

It sounds like the boxes may be having trouble communicating with each other.  I can check some things from this end but I need more information, please check your PMs.

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I've had ssme issue since starting advanced whe home in december - error 2.1.2.5. Its a KNOWN software problem COX claims will be fixed next "major software update" . In meantime we are charged high price for faulty software.  They think ok to sell bad software and for consumer to have to unplug and restart entire whole home system as the 'fix' until they get around to fix their product. 

Former Moderator

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7.1K Messages

Indeed there is a permanent fix for that error to prevent it from occurring however in the meanwhile restarting the host box first then the client(s) should clear it.