Using a Samsung remote to control a CISCO 4642HDC cable box--is this possible?

Hello Martin,

What is the model number of the remote?

Thanks,

Allan - Cox Social Media Support Specialist

What is the model number for the Samsung TV and/or its remote?

Allan--thanks. No serial no. on the remote that I can see. Just came with the Samsung TV. Model FP-T6374.The Samsung remote doesn't have a SWAP function as mentioned in the Cox report instructions.

PS--FYI--I replied to your answer via e-mail when I got it, but I got a non-delivery notice yesterday and today so I'm posting here.

Thanks,

Martin

PPS--Also thanks to Domino for the reply.

Michaelj-- Thanks, but been there, done that.

And CISCO (also been there) just points me back to "my provider", i.e., Cox.

The issue seems to be that the CISCO box doesn't use the standard 3-digit universal remote codes.  The Cox-supplied remote says to use a "SWAP-A" combination on the remote to program the CISCO box, but there's no SWAP button on the Samsung remote.

At this point I am trying to confirm that there is not, in fact, a 3-digit code for the CISCO. (Why, I wonder??)

Then my fall-back is to use the Cox/CISCO remote for all devices (cable box, TV, Blu-Ray, etc.), but of course at the cost of some of the Samsung's functionality.

Thanks for any help or advice,

Martin.

Michaelj--

Been there (to Samsung Support) and done that. No help. Also not help at CISCO, who point back to Cox.

Question is: does the CISCO box have a 3-digit universal remote code?

The Samsung remote does NOT have a "SWAP" key, which is what the Cosx remote instructions say is needed to program the CISCO.

Thanks,

Martin

MartinFS said:

Michaelj--

Been there (to Samsung Support) and done that. No help. Also not help at CISCO, who point back to Cox.

Question is: does the CISCO box have a 3-digit universal remote code?

Cisco purchased Scientific Atlanta (SA) and their products. Does SA have a code?

MartinFS said:

The Samsung remote does NOT have a "SWAP" key, which is what the Cosx remote instructions say is needed to program the CISCO.

IIRC, the "SWAP" key is just used to switch the remote between Cisco (SA) and Motorola STBs.

Domino--thanks for the response, and that's interesting but doesn't seem to provide a solution AFAICT.

Martin

PS--The Forum site here seems really slow--like minutes between when I post. Or maybe it's hung up. Anyhow, FYI.

Using Firefox.

MartinFS said:

Domino--thanks for the response, and that's interesting but doesn't seem to provide a solution AFAICT.

Martin

PS--The Forum site here seems really slow--like minutes between when I post. Or maybe it's hung up. Anyhow, FYI.

Using Firefox.

The Forums Support Server has "episodes" about 3-4 times daily.