Upload speeds shot

Started about 3-4 days ago and I was hoping that the upload speeds would recover, but since then upload speeds won't even pass 1mbps. This issue had happened a few months ago as well. The tech had said there were some ingress problems and that seemed to fix it.

As far as I can tell, I've done everything other cox reps have told me to do:

• Unplugged the modem
• Unplugged the router
• Undone the coax and touched the tip
• Unplugged the coax at the start of the wall and did the same
• restarted the modem myself
• restarted the modem using cox

When the tech that fixed it the first time did it, he went outside and did something.

What I guess I'm hoping for is for some way for ME to fix it, because getting someone to come at that time of the day again is next to impossible.

Start	Cox Net	Download Speed	Upload Speed	Latency	Your IP Address	Cox Market
Sun Dec 4 9:45 PM	Yes	89 Mbps	0 Mbps	7 millisec	72.193.197.143	Las Vegas