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UNRELIABLE
Yes, I just paid my Cox bill again. from my mothers house because my Internet doesn't work. It hasn't since October when I signed up, never had a problem before. Get the same run around every time I call, Cox refuses to let me out of my "contract" and continues to apologize. COX, you are stealing my money, my phone doesn't work either. Why am I paying you again??? Countless service calls, countless complaint calls and countless hours of dealing with this ridiculousness. Again, explain why if you can't fix your problem you keep billing me for services you know you are not providing and can't provide? I just really don't want to be your customer, please let me out of my contract. You have stolen enough money from me and treat me like I am the problem. Cox should be ashamed.
Allan
Moderator
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Hello UnhappyCoxCustomer.
That does not sound good at all and I want to help. Please send us an email with your full address and cox pin to cox.help@cox.com so we can research this ongoing issue for you.
Thanks,
Allan
Cox Support Forums Moderator
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Jmb2014
New Contributor
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I agree. The website has nothing but old outdated software. If you call, you get transferred around. No one a cox has a clue about the products they have. I had contour installed. Nothing but service calls. Error messages on the tv. Phone drops calls. Internet speed intermittent. My favorite line from my calls to cox trying to get things fixed. "It been such a tuff day already, Im putting you on hold. I cant deal with this."
Cox could not be ashamed. In order for a company to feel ashamed they would need to care about there customers. They clearly do not. Well at least not the people who are residents. So your only choice s to cancel service and go with someone else. If you have that option. And hope and pray a real company will buy them out.
From a customer that has had service with them for only 3 months.
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