Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Unable to sustain full upload speeds
I am a Cox Internet Premier user in North San Diego County, CA. For the past month or so, my router/gateway (Netgear N450/CG300Dv2) has been dropping my connection at intervals varying from 8 to 24 hours, then reconnecting at near full download speeds, but often with reduced upload bandwidth. Logging into the router, the connection tab shows that I'm only connecting to one of four upload channels after the reset. I've done several tests with Cox technical support on the phone; I've even replaced my Netgear N450 (twice!) and yet the issue persists. I have an appointment scheduled for a technician visit next week, but I've had my lines checked and repaired at least three times over the past year and I'm getting frustrated with the lack of reliability in the wake of all I've done. This is my first forum post, so if there is any more information I need to provide please let me know. I'm hoping that I can get a resolution here.
ChrisL
Former Moderator
•
0
0
Windyman
New Contributor
•
Here's what happened: the router reset twice; after the first reset, I had full upload speeds (two blue lights on the router), then it reset again with a green upload light (only one channel bonded). As a result, I'm getting around half the upload speed I should be getting for Premier internet service.
0
0
ChrisL
Former Moderator
•
0
0
Windyman
New Contributor
•
Guilty as charged, Chris :) The router is indeed plugged into a power strip with has several other devices plugged in: computer, monitor backup hard drives and speaker power. Also, the power strip itself is a "green" power strip; in other words, it actively reduces power when the computer and and some of the peripherals are in sleep mode. I have the router plugged into an "always on" outlet on the strip, but it still may be getting less power at times. I gather this isn't the best setup?
0
0
Windyman
New Contributor
•
I was able to plug the router/modem directly into a wall outlet. Since then, I've logged into the router and checked the connection settings; it appears that the download channel signals are a bit stronger and the router is able to connect to four upload channels. I've done a test on speedtest.net and speeds look very good (as does ping time). The next step will be to see if the router resets itself. So far, so good.
0
0
ChrisL
Former Moderator
•
0
0
Windyman
New Contributor
•
Well it just happened again; the router reset itself and reconnected with only one upload channel connected.
0
0
ChrisL
Former Moderator
•
0
0