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New Contributor
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unable to access on-demand premium movies
This continues to happen, agent resets, we reset, we unplug, and still can't access. Any idea what could be wrong? Thanks
Health_Edge
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Valued Contributor III
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Next time it happens, press Fast Forward and a error message should come up. Off the top of my head I would say bad signal on the upstream. Do you also sometimes have problems with the guide?
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flamingo
New Contributor
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no the guide works fine. The message repeatedly is Your movie cannot be accessed right now, please try again later. They just reset again and now it tells me to "check back periodically for exciting Video on Demand
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Health_Edge
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Valued Contributor III
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Yes, when it says that press Fast Forward, screen should change and give a error like I-4001. It worked with EOD on my Motorola box, but I think the EOD platform should be the same boxes.
Also, what kind of cable receiver do you have? If interested I could tell you how to get into the diagnostics to see if it is a upstream(OOB) problem. Of Course Cox would be able to see that too with their special tools.
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StephanieA
Former Moderator
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Are you having a problem on both TVs? If not, what is the model number of the receiver you are having problems with?
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