skogebo's profile

New Contributor

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2 Messages

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ultimate inernet package

I have the ultimate internet package. 150mb I have a hard time getting a 10th of that speed. I got the newest modem have done evrything you have asked and still, very poor speed. what do I do next?

Start Cox
Net
Download
Speed
Upload
Speed
LatencyYour IP
Address
Cox Market
Sat Mar 28 03:07 PM Yes 7 Mbps 22 Mbps 8 millisec 68.2.148.137 Phoenix
Sat Mar 28 02:54 PM Yes 18 Mbps 23 Mbps 7 millisec 68.2.148.137 Phoenix
Sat Nov 15 11:48 PM Yes 54 Mbps 21 Mbps 10 millisec 68.2.148.137 Phoenix
Sat Nov 15 11:46 PM Yes 3 Mbps 5 Mbps 18 millisec 68.2.148.137 Phoenix
Wed Oct 22 12:07 AM Yes 72 Mbps 48 Mbps 22 millisec 68.2.148.137 Phoenix
Wed Oct 22 12:03 AM Yes 82 Mbps 51 Mbps 23 millisec 68.2.148.137 Phoenix
Wed Oct 22 12:01 AM Yes 77 Mbps 39 Mbps 26 millisec 68.2.148.137 Phoenix
Tue Aug 19 06:06 PM No 2 Mbps 2 Mbps 99 millisec 63.150.45.177 Phoenix

Contributor III

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625 Messages

Which modem is it?

Are those speed tests with a wired or a wireless connection?

If wired, does the PC you're running the speed test on have a 10/100 or 10/100/1000 ethernet port?

If wireless, please try bypassing the router completely and see if you get better speeds on a wired connection.

Contributor III

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625 Messages

Start Cox
Net
Download
Speed
Upload
Speed
LatencyCox Market
Sat Mar 28 08:02 PM Yes 178 Mbps 22 Mbps 12 millisec Phoenix
Fri Mar 27 10:42 PM Yes 178 Mbps 22 Mbps 11 millisec Phoenix
Fri Mar 27 12:21 PM Yes 176 Mbps 23 Mbps 12 millisec Phoenix
Fri Mar 27 12:19 PM Yes 176 Mbps 24 Mbps 12 millisec Phoenix

These are my last few results, the full speed is definitely attainable with the proper equipment.

Valued Contributor

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1.2K Messages

Hi skogebo,

I can help you with the speed issues that you're having.  I'd like to check the modem signal levels for any visible issues.  Please email us at cox.help@cox.com with the account information (name and street address), we'll look into this and make sure you get the correct speeds.

New Contributor

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2 Messages

DerrickW said:
Hi skogebo,

I can help you with the speed issues that you're having.  I'd like to check the modem signal levels for any visible issues.  Please email us at cox.help@cox.com with the account information (name and street address), we'll look into this and make sure you get the correct speeds.
I sure will email you. that would be great. Todays stats wired and wireless Start Cox Net Download Speed Upload Speed Latency Your IP Address Cox Market Sun Apr 05 04:52 PM Yes 6 Mbps 23 Mbps 9 millisec 68.2.148.137 Phoenix Sun Apr 05 04:51 PM Yes 5 Mbps 22 Mbps 9 millisec 68.2.148.137 Phoenix Sun Apr 05 03:24 PM Yes 9 Mbps 23 Mbps 25 millisec 68.2.148.137 Phoenix

Valued Contributor

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1.2K Messages

skogebo,

Thanks , I will be checking for your email with the account information.

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