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New Contributor
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2 Messages
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I have the ultimate internet package. 150mb I have a hard time getting a 10th of that speed. I got the newest modem have done evrything you have asked and still, very poor speed. what do I do next?
| Start | CoxNet | Download Speed | Upload Speed | Latency | Your IP Address | Cox Market |
|---|---|---|---|---|---|---|
| Sat Mar 28 03:07 PM | Yes | 7 Mbps | 22 Mbps | 8 millisec | 68.2.148.137 | Phoenix |
| Sat Mar 28 02:54 PM | Yes | 18 Mbps | 23 Mbps | 7 millisec | 68.2.148.137 | Phoenix |
| Sat Nov 15 11:48 PM | Yes | 54 Mbps | 21 Mbps | 10 millisec | 68.2.148.137 | Phoenix |
| Sat Nov 15 11:46 PM | Yes | 3 Mbps | 5 Mbps | 18 millisec | 68.2.148.137 | Phoenix |
| Wed Oct 22 12:07 AM | Yes | 72 Mbps | 48 Mbps | 22 millisec | 68.2.148.137 | Phoenix |
| Wed Oct 22 12:03 AM | Yes | 82 Mbps | 51 Mbps | 23 millisec | 68.2.148.137 | Phoenix |
| Wed Oct 22 12:01 AM | Yes | 77 Mbps | 39 Mbps | 26 millisec | 68.2.148.137 | Phoenix |
| Tue Aug 19 06:06 PM | No | 2 Mbps | 2 Mbps | 99 millisec | 63.150.45.177 | Phoenix |
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chris_c21
+1 more
Contributor III
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Which modem is it?
Are those speed tests with a wired or a wireless connection?
If wired, does the PC you're running the speed test on have a 10/100 or 10/100/1000 ethernet port?
If wireless, please try bypassing the router completely and see if you get better speeds on a wired connection.
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chris_c21
+1 more
Contributor III
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Net
Speed
Speed
These are my last few results, the full speed is definitely attainable with the proper equipment.
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DerrickW
Valued Contributor
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I can help you with the speed issues that you're having. I'd like to check the modem signal levels for any visible issues. Please email us at cox.help@cox.com with the account information (name and street address), we'll look into this and make sure you get the correct speeds.
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skogebo
New Contributor
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DerrickW
Valued Contributor
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Thanks , I will be checking for your email with the account information.
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