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New Contributor
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TV screen phone caller ID
How the heck do I turn TV screen phone caller ID on?
MariaL
+1 more
Moderator
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Hi lowdollar,
What type of cable equipment do you have? Scientific Atlanta (Cisco) or Motorola?
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lowdollar
New Contributor
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Cisco
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ReneeG
Former Moderator
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To access your TV caller ID, you will need to tune to channel is 1001. To enable this feature, (1) Press the blue COX button on the remote. (2) Use the arrow buttons to highlight Caller ID and then press SELECT. (3) Use the up and down arrow buttons on your remote control to highlight the Caller ID Status option. (4) Use the left or right arrows to select either ENABLE (ON) or DISABLE (OFF). (5) Press A to save your changes and return to the TV Caller ID menu. (6) Press Exit to close the TV Caller ID menu.
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sistermoe
New Contributor
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I am having the same issue. No Caller ID showing up on my tv anymore, as of the last few days.
I double checked the settings on my remote (went into Menu and then made sure TV Caller ID is "enabled"), and also disconnected power from the DVR box for over 2 minutes, rebooted, and still no caller ID.
COX: I just sent an email to cox.help@cox.com about this, with my account info. You will see my email address as mpste......@cox.net. Ph number ending in 7568.
Help, please!
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Davidoo
Contributor
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Same issue here too. It just stopped working a few days ago. Turning it off and back on, or rebooting the box does nothing. Please fix Cox.
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sistermoe
New Contributor
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DAVIDOO,
Have you had any luck yet with your Caller ID showing up again on TV?
Still nothing at my end.
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MaryF
Former Moderator
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HI Davidoo,
Please send us an email to cox.help@cox.com with your full name and street address so that we can further investigate. Thanks.
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feiter
New Contributor
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Hi Mary...I am having the same problem....I was new to COX a few months ago and have the Cox Ultimate TV package with Contour remote. Up until a month or so ago I could see incoming calls on my TV screen and realized a few weeks ago this just stopped working. I tried using CHAT and the person kept telling me to use the menu button the my remote and go to Settings and Caller ID....I do not have a settings or a Caller ID anywhere when using my Countour Remote...she got frustrated and could not help me.
I would like this fixed or at least know why it stopped working or was removed as a feature from me...
***edited by SHARIELH, Moderator***
Removed personal information
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Shariel
+1 more
Moderator
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I've edited your post removing your personal information. Are you having this issue on all TV's in the home? Does the Caller ID work on the Phone?
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TV_screen_phone
New Contributor
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The TV Screen phone Caller ID has not been showing up for the last month or so, I called COX support in Sept 3 and reported the issue, they reset the box and still did not work and was promised it would be rectified in 24 hours.
Now it is over 10 days the issue is still not resolved, and it appears other customers are encountering the same issue.
The caller ID shows up on the phone but not on the TV screen , appreciate a resolution and a response.
Thanks
RYoga
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JonathanJ
Former Moderator
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Please email full address and primary name on the account to cox.help@cox.com, so we can take a look.
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Phone_tools_not
New Contributor
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Bruce
+4 more
Honored Contributor III
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Mine has failed as well. August 31 was the last call displayed and recorded in its history. I've had several calls since but Cox Caller ID on TV service doesn't recognize them.
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slow_cox_e_mail
New Contributor
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I have the same problem. My callerID is on. I called Cox, we did all of the usual stuff, unplug, send a signal, an on and on,,Then they decided it was Cox problem and they would refer the case to the big guys. My neighbor has no caller ID either.
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slow_cox_e_mail
New Contributor
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What is strange about this caller ID issue is that Cox Tec support has no idea that it is a problem. It has been an issue for months. When you call or do the on line chat, they have you do all of the obvious fixes and of course no results. Then they escalate to the next tier and you hear nothing more about it.
Maybe we should get a reduction on our bills for the lack of Caller ID service. It does work on the phone though.
Pretty poor service from Cox.
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