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New Contributor
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Tempe AZ Connectivity Issues
So for the past 2 weeks I have been having major connectivity issues. Constantly timing out, streaming has gone out the window, and the like. Talked to support and they said things looked good...but they most certainty are not. Reset the router, Netgear C3600DB from them, to no avail. It's really starting to wear on my nerves. Any suggestions or similar problems?
Keilah
New Contributor
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:-/
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ChrisL
Former Moderator
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Do you also see these problems when using a wired connection?
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Broken_Arrow
New Contributor
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No, I haven't tried a wired connection. I see this question asked in a lot on the forums. I went with the plan/equipment I did for wireless. At the house I have 2 laptops, a desktop, a PS4, and 2 phones that either are too far or can't be straight wired. I need my wireless connections to be reliable, which Cox is unfortunately failing in at the moment. I am having to post this running off my phone using data...
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Broken_Arrow
New Contributor
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Everything was installed by a Cox professional. The router is direct into an outlet. There are no splitters. So....yeah. Still having tons of lost connections throughout the day, if anyone else is following this.
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ChrisL
Former Moderator
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You could maybe try connecting a laptop wired to the modem if that is convenient to test and see if the Internet itself is working or perhaps try connecting the modem to a different outlet. If that doesn't work it may be time to see about having a tech come out and troubleshoot further.
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Broken_Arrow
New Contributor
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This is a *** joke...Ok I give I hardlined the *** thing to appease you...Oh ***?!?!?! SAME RESULT! I'm not some idiot who can't troubleshoot most of my tech problems. A slight variance in power from an outlet isn't going to cause these kinds of connectivity issues! I mean seriously?! Cox will be lucky to get a payment from me this month because I haven't got *** for service...
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bobsun
New Contributor III
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Same problems in Ahwatukee.
Same suggestions from Cox:
It's your power source, try plugging in somewhere else.
Buy new modem, yours is worn out by all the bits that went through it.
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bobsun
New Contributor III
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Here is a log of events I have encountered over the last two days, for a Moto SB6121 Surfboard Modem. Can anyone make any sense from this?
I have had outages that did not show up on the log - one just now
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Very_Unhappy_Co
New Contributor
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ChrisL
Former Moderator
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I looked at your modem and besides what appears to be a reboot I'm not seeing any significant problems. Can you try connecting a PC directly to the modem then rebooting the modem and see if that works any better?
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ChrisL
Former Moderator
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If trying a wired connection isn't getting favorable results we may need to see about getting a technician out to troubleshoot further.
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