New Contributor
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1 Message
switching to different internet speed
got an e mail letting me know i went over on useage with current plan and choose plan because it was requested the one i needed and went over i watch movies onlines games social with friends i need a plan that fit these need do i have to do this after bills paid i get paid once a month it was hooked up the 2nd and bill due 27th got no problem paying late free main thing trying to budget my money i get are am low income any help be greatful i enjoy your services and had no problem except bill and now going over what my plan is fit for i thank you for your time and hope to get a responce soon as you are able to thks again
EdwardH
Valued Contributor
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755 Messages
12 years ago
Hi Wade, with what you are using the connection for the only thing that would use a lot of bandwidth would be streaming movies. If you are using something like Netflix or Hulu changing the video quality off of HD or to 480 or standard viewing would cut the amount of bandwidth being used in half or more. Web surfing does not use much bandwidth unless you are downloading large files, and online gaming while it uses the connection constantly does not transfer large files the same way so its unlikely that is a problem.
If changing the video quality does not correct it and you get another email warning of usage we may need to look at upgrading the service at that point.
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