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New Contributor
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Sound issues
Whenever I turn on this one particular TV in my house, the Discovery channel has no sound. It takes about 15 minutes or so before the sound for the Discovery channel comes on. It's only on the Discovery channel - and only on this one TV. The sound works on all other TVs in my house, and on all channels. And idea what's happening and how to fix it?
ReneeG
Former Moderator
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This is odd that you are only experiencing this issue on one TV. Do you have a receiver connected to this particular TV? Do you toggle between channels to get the audio to work or does it come in on its own? Do you notice if this occurs at a certain time during the day or only on a particular program? Please advise to allow us further investigate this issue for you.
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Janis
New Contributor
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No I don't have a receiver connected. I can't get the audio to work by changing channels. I have to wait for it to come in on its own. This happens with the TV every time I turn it on, no matter what time of day. The program that is on the Discovery channel makes no difference. No sound when I first turn it on, until about 15-20 minutes later when it just comes on by itself.
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Dina
Contributor III
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Thank you for the additional information. The fact that the issue happens every time will actually help our technician see the error & troubleshoot this effectively. We will however need to schedule an appointment for you. Please email our team at cox.help@cox.com with your account address, a day you can be available, & a contact telephone number. Once received, we will schedule your appointment and reply with your time-frame. Thanks again for reaching out. We look forward to your email .
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