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SA_Town

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Some channels dont work on new mini box

I just got your new mini box in Fairfax, VA.  Some of the channels are not coming in, namely the major networks.  I wonder if it's a bandwidth issue?  Is the signal strength planing to be strong come January 16th when you cut to digital only?  Please advise.

I will note that I re-booted the box, and FOX came in only.  The others still do not, making me concerned about bandwidth to some channels.

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Becky

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Hi SA,

Is your mini box connected to the coax through a splitter? A signal issue is certainly a possibility. Do you have cable receivers other than the mini box? If so, have you noticed any issues on the other receivers? Tiling, freezing, recording problems, channels missing, etc.

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SA_Town

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I put in another mini box in another location and dont have the problem.  So I think it's bandwidth to that outlet.  I have 3 full DVR boxes, and 2 mini boxes.  Only one mini box is having performance issues.

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SA_Town

New Contributor

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and no...no splitter on the box with performance issues.  Coax into the mini box and HDMI to the TV.

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MichaelJ

Moderator

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1.8K Messages

Hi SA_Town, you may want to schedule to have a tech come out to investigate the issue. If you try the mini-box that is working OK on the other outlet on this outlet does it work?

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SA_Town

New Contributor

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I will try that to see if maybe it's a box issue.  If we have the same issue with both boxes at that location, then we know it's the outlet.

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StephanieA

Former Moderator

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1.9K Messages

If you find it's an outlet issue, please email us at cox.help@cox.com with the account details, copy of the link to this thread, and the best day and time to schedule.

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