Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
1 Message
Closed
For the past two days, our internet downloads are extremely slow. I've turned everything off and on again, and for a short period it speeds up for a bit, but soon reverts to the extremely slow speed. Please help.
Discussions
•
Updated
1.9K
1
0
0
Pro Connect Charges
Discussions
1
0
Internet outage 24 hrs
Discussions
4
0
Wifi 7
Discussions
2
0
Bills
Discussions
1
0
They don’t care
Discussions
1
0
Pro Connect Charges
Discussions
1
0
Billing cycle
Discussions
1
0
Package site
Discussions
0
0
Bills
Discussions
1
0
Internet outage 24 hrs
Discussions
4
0
ChrisL
Former Moderator
•
I looked from this end and the modem appears healthy but it looks like the router that's attached might not be fast enough to support the speeds you're in billing for. Could you try connecting a PC with a gigabit Ethernet port directly to the modem and testing? When you do don't forget to push the reset button on the modem to reset the connection otherwise it won't work.
0
0