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New Contributor
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Slow Internet/Netflix
An online SpeedTest says we're getting about 7 mps on Uploads and about 8 mps on downloads. This is really slow! In addition, I am paying Netflix an additional fee to receive their 4K content on my new TV. The bottom line is that my Netflix stops for buffering every few minutes and I'm very frustrated.
paul10
New Contributor
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I've also experienced very slow internet today. I'm paying for 100mbps down and only seeing 30 :(
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ChrisL
Former Moderator
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I looked from this end however everything appears to be correct with the connection from here. I do see what looks like an older router attached to the modem which may not have been designed to handle the Internet speeds now being offered. Can you try testing without the router and see if you still see speed issues?
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ChrisL
Former Moderator
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Looking from this end the modem seems to be reporting extremely poor signal levels. You can try checking for loose/damaged cables and fittings or bypassing any cable splitters you may be using to see if that helps any. Beyond that it might be necessary to have a technician come take a closer look.
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ctkubik
New Contributor
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My internet speeds have been horrible for the past few weeks. I chatted with someone in support 2 weeks ago and they said that COX was working on our nodes in the area. How long is this expected to take? If I wanted slower internet I would pay for slower internet.
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paul10
New Contributor
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@ChrisL
Thanks. I spoke to a tech on the phone this morning and they didn't mention what you found. I do have a tech appointment today so hopefully I can get to a resolution.
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ChrisL
Former Moderator
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Let us know if you still have any problems after your visit and we'd be happy to help.
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paul10
New Contributor
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Is there a general link where I can see any scheduled maintenance that cox is doing in my area?
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ColleenD
+2 more
Moderator
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I believe I've located your account, and it looks like any work that may have been going on is completed. Your modem shows online with good connection, and when I ping it, there's no loss. Are the tests you've run in the Cox Speed Test obtained using a wireless device or wired?
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ChrisL
Former Moderator
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We don't have a link available specifically for that information. Larger known issues will however be posted at http://www.cox.com/support
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ctkubik
New Contributor
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Colleen,
I tested the connection speed with a wired and wireless device. I just tested the system again and it seems to be running at normal levels. Thank you.
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ColleenD
+2 more
Moderator
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That's great to hear! Let us know if you need anything else!
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