slow internet

hello to anyone reading this..i am a new customer as of last night..i am subscribed to the 100mbps plan but am not seeing those speeds on the download side, but I have seen 20 mbps + on the upload side..i have run a multitude of speed tests, both on the cox speed test and the ookla test, a multitude of times, and have yet to break the 30 mbps barrier on the download side...and 30 mbps on the upload side...can someone check my router and see if all is well here? I would appreciate it very much so...thank you and have a super day..

fyi.. I have tested both wired and unwired.

thank you in advance

shay