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Slow internet speeds
Hope i can get some help, as of late we've been getting varying download and almost no upload speeds. We have the premier package.
the latest speed test is:
Server 1 Server 2 Server 3 Server 4
Ping: 10 ms 31 ms 48 ms 27 ms
DL: 104 82 mbps 22 mbps 11 mbps
Upld: 0 0.50 mbps 0.85 mbps 0.58 mbps
here is the modem info.
Model Name: SB6141
Vendor Name: Motorola
Firmware Name: SB_KOMODO-1.0.6.12-SCM00-NOSH
Boot Version: PSPU-Boot(25CLK) 1.0.12.18m3
Hardware Version: 7.0
Serial Number: 374781400300449210020022
Firmware Build Time: Mar 12 2013 17:48:19
| Downstream | Bonding Channel Value | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| Channel ID | 20 | 17 | 18 | 19 | 21 | 22 | 23 | 24 | |
| Frequency | 855000000 Hz | 837000000 Hz | 843000000 Hz | 849000000 Hz | 861000000 Hz | 867000000 Hz | 873000000 Hz | 879000000 Hz | |
| Signal to Noise Ratio | 37 dB | 37 dB | 37 dB | 37 dB | 37 dB | 37 dB | 37 dB | 37 dB | |
| Downstream Modulation | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | QAM256 | |
Power Level
|
3 dBmV | 2 dBmV | 2 dBmV | 2 dBmV | 3 dBmV | 2 dBmV | 2 dBmV | 1 dBmV | |
| Upstream | Bonding Channel Value | |||
|---|---|---|---|---|
| Channel ID | 1 | 2 | 3 | 4 |
| Frequency | 19900000 Hz | 23700000 Hz | 28700000 Hz | 35300000 Hz |
| Ranging Service ID | 1293 | 1293 | 1293 | 1293 |
| Symbol Rate | 2.560 Msym/sec | 2.560 Msym/sec | 5.120 Msym/sec | 5.120 Msym/sec |
| Power Level | 43 dBmV | 43 dBmV | 46 dBmV | 47 dBmV |
| Upstream Modulation | 16QAM |
[3] 16QAM [3] 64QAM |
16QAM |
16QAM |
| Ranging Status | Success | Success | Success | Success |
| Signal Stats (Codewords) | Bonding Channel Value | |||||||
|---|---|---|---|---|---|---|---|---|
| Channel ID | 20 | 17 | 18 | 19 | 21 | 22 | 23 | 24 |
| Total Unerrored Codewords | 72166490 | 66231066 | 66248850 | 66256947 | 66216578 | 66215987 | 66217772 | 66219024 |
| Total Correctable Codewords | 57 | 886 | 1 | 0 | 16 | 45 | 20 | 14 |
| Total Uncorrectable Codewords | 3078 | 1400 | 1398 | 1477 | 1494 | 1565 | 1645 | 1456 |
Here are logs also:
| Sep 21 2014 12:46:28 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 12:21:38 | 6-Notice | I502.0 | Received REG-RSP while in REG-HOLD1 state;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 12:20:26 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 12:20:26 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:02:14 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:15 | 6-Notice | N/A | Cable Modem Reboot from GUI/Configuration page ;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 12:17:19 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 12:13:53 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 12:13:52 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:02 | 5-Warning | D04.1 | ToD request sent - No Response received;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:01:18 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:15 | 6-Notice | N/A | Cable Modem Reboot from GUI/Configuration page ;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 12:09:15 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 09:33:53 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 09:33:53 | 5-Warning | Z00.0 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:01 | 5-Warning | D04.1 | ToD request sent - No Response received;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 09:33:16 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 09:33:15 | 3-Critical | D02.0 | DHCP FAILED - Request sent, No response;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 09:32:42 | 3-Critical | I02.0 | REG RSP not received;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
| Sep 21 2014 09:32:42 | 4-Error | I271.0 | T6 Timeout and retries exceeded;CM-MAC=3c:36:e4:96:e6:58;CMTS-MAC=e0:2f:6d:6d:a7:61;CM-QOS=1.1;CM-VER=3.0; |
any help would be greatful.
Health_Edge
+5 more
Valued Contributor III
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My guess is interference with one of your splitters. Notice the higher upstream on the higher frequency? Also, notice those channels are stuck on 16QAM? Try replacing the splitter or bypassing it and seeing what your signal levels are. If you don't have one, could you explain the cable wiring in your house?
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tekosluv
New Contributor
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Well we have the box on the side of the house (west side) that all the cable wiring runs to. From there have cable running to east side of house where the modem is connected. As for the rest of what your asking is Greek to me, lol. But thank you for your reply.
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Health_Edge
+5 more
Valued Contributor III
•
So the connection from the box on side of the house to the room where the modem is direct? No splitters or couplers? If so, then I would suggest calling and requesting a technician. Either something wrong with the splitter in the box, or with the line that goes around the house to the modem.
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smtips
New Contributor II
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Make sure you have no splitters, and do a test running a single cable directly to the modem from where it comes to the box. If that works and solves the issue, the problem is a line between the box and the modem, probably a splitter. There's a lot of noise or interference somewhere according to your logs with the T3 timeouts. You might need to just do a service tech. If you aren't already paying for the insurance, you should call and buy 3 months (I think it's 7 bucks a month with a minimum 3 months) and get a tech out, otherwise you will most likely pay a $50 service call fee if the issue is inside your premises between the box and the modem, and I bet it is.
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