Slow_internet_c's profile

Slow_internet_c

New Contributor

 • 

10 Messages

Closed

SLOW INTERNET CONNECTION

 C:\Users\Lenovo>Tracert google.com

Tracing route to google.com [216.58.217.206]
over a maximum of 30 hops:

  1     5 ms     1 ms     8 ms  192.168.0.1
  2   273 ms    11 ms    13 ms  10.5.248.1
  3    13 ms    10 ms    16 ms  ip68-100-3-93.dc.dc.cox.net [68.100.3.93]
  4    16 ms    11 ms    10 ms  ip68-100-4-6.dc.dc.cox.net [68.100.4.6]
  5    63 ms    19 ms    10 ms  ashbbprj02-ae3.0.rd.as.cox.net [68.1.4.246]
  6     9 ms    17 ms    13 ms  ip70-167-150-18.at.at.cox.net [70.167.150.18]
  7    11 ms    11 ms    29 ms  216.239.46.250
  8    12 ms    16 ms    26 ms  72.14.236.146
  9    32 ms    36 ms    48 ms  72.14.232.73
 10    40 ms    52 ms    38 ms  216.239.48.212
 11    62 ms    50 ms    48 ms  216.239.51.169
 12    92 ms    76 ms    76 ms  216.239.46.153
 13    78 ms    86 ms    80 ms  64.233.174.191
 14    79 ms    75 ms    72 ms  216.239.51.55
 15    83 ms    73 ms    88 ms  lax17s05-in-f14.1e100.net [216.58.217.206]

Trace complete.

Got new connection from COX last month, changed the modem on last friday, but still the problem exists.

Discussions

 • 

Updated 

7.6K

19

0

0

H

Health_Edge

+5 more

Valued Contributor III

 • 

4.2K Messages

What model modem do you have? If it's a gateway, can you post the signal levels? If it's a modem, can you bypass the router and re-trace?

0

0

S

Slow_internet_c

New Contributor

 • 

10 Messages

Netgear DOCSIS 3.0/CG3000DV2

How to bypass the router and re-trace?

0

0

D

DerrickW

Valued Contributor

 • 

1.2K Messages

Since it is a gateway, naturally you would not be able to bypass the router part of it.  Another way to test is to use an ethernet cable instead of wireless (if you're not currently hard-wired into the gateway).  Did you have more than one trace route test result?

0

0

S

Slow_internet_c

New Contributor

 • 

10 Messages

How do I escalate a problem?

Two times visit to my home. after changing the new modem still I am facing the connectivity issue in my home. I want to escalate this problem.

I want to get bill credit for these days which I am not using proper internet connection.

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

I do see a signal problem with two of the downstream channels being reported by the modem when I check from here.  We may need to have a technician come back out and troubleshoot further .  If he/she determines that the problem still exists at the tap servicing your residence he/she would then submit a ticket with our maintenance team to troubleshoot further.

0

0

S

Slow_internet_c

New Contributor

 • 

10 Messages

Thanks chrisL for identifying the issue. I got a hope from your answer that my issue will resolve soon.

Please send a technician ASAP. I was mainly depend on this internet for my office work.

Can you please elobrate the issue which you said below. So that I can discuss with your technician when he/she visits.

or raise a ticket and explain the issue with line/tap. It will be helpful to the technician to fix the issue.

Because whenever your technician check the connection in my home, the wifi connectivity giving the correct speed. after he leaves, again i am getting the issue in slow connection.

0

0

E

EdwardH

Valued Contributor

 • 

755 Messages

We can schedule the technician for you though not through the forum itself, if you can email us at cox.help@cox.com with the street address and a link to the forum post we go from there.

The downstream signal issues are showing as issues with he channels bonding as well as noise showing on those frequencies which could be caused as something as a simple as a failing spliter or filter, or be something larger further from the home where the ticket would come into play.
---

0

0

S

Slow_internet_c

New Contributor

 • 

10 Messages

0

0

S

Slow_internet_c

New Contributor

 • 

10 Messages

Today's Net Speed.

03/01/2015

0

0

D

Domino

Valued Contributor III

 • 

2.8K Messages

Slow internet connection but paying high said:

Today's Net Speed.

03/01/2015

You've gone to WARP speed! 

0

0

S

Slow_internet_c

New Contributor

 • 

10 Messages

0

0

D

DerrickW

Valued Contributor

 • 

1.2K Messages

We can setup a technician for you.  The soonest day we have available appointments is Wednesday 3/4/15.  Would that work for you?  We have a 10am-12pm, 1pm-3pm, and a 3pm-5pm slot available for that day.

0

0

H

Health_Edge

+5 more

Valued Contributor III

 • 

4.2K Messages

One thing I notice in the screenshot is Utorrent running. Any different if you disable it?

0

0

S

Slow_internet_c

New Contributor

 • 

10 Messages

Yesterday your technician came and checked the signal . He said that there is problem in downstream signal, he is going to raise troubleshoot ticket to network team and network team will come to my apartment and fix the issue in 4hrs. But after that no update. Cox is not caring about the customer satification. I raised this issue on Feb 19. But still the issue is dragging to a month. Still you people are asking me to send technician. I Don't know how to answer this question. in the forum itself one of your cox member said it is because of downstream signal problem. but your technician was not able to fix this issue. NO DOWNLOAD FROM TORRENT NO STREAMING NOTHING HAPPEND AT THE TIME OF SPEEDTEST. Please fix the issue or cancel my conenction. I will go and compalint in my apartment portal.

0

0

D

DerrickW

Valued Contributor

 • 

1.2K Messages

I was following up on the issue and I see you are scheduled to have someone come back out tomorrow between 5pm - 7pm.  I am sorry you are having so many issues with the connection speed.  Let us know if you still continue to have problems after the tech visit.

0

0