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New Contributor
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slow connection in Gainesville, FL 32608 at night
I got exatly the same problem as http://forums.cox.com/forum_home/internet_forum/f/5/t/637.aspx . The connection is slow as *** at night, with very high ping.
And I believe it's not because of my router since I tried not to use it, no improvement. My modem's model is DPC2100R2.
Actually I got this problem for a long time. I just can't bother it any more and I found lots of ppl have the same problem here.
If you need any further info plz reply me.
ChrisL
Former Moderator
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Can you share with us what steps you've tried so far to troubleshoot this issue? Also can you go to http://192.168.100.1. and post the signal levels indicated there?
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fireattack
New Contributor
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Sorry, but it shows only
This feature is not enabled.
This feature has not been enabled in your cable modem.
Please contact your data services provider for more information about this feature and its availability on the network.
To exit this page, click on the "Back" button on your browser tool bar to return to the previous page or click on the "System" link above.
So I can only provide you the system info:
Name
Modem Serial Number
Cable Modem MAC Address
Hardware Version
Software Version
Receive Power Level
Signal to Noise Ratio
Transmit Power Level
Cable Modem Status
And the speed test result from cox.net:
Your Results
Start
Net
Speed
Speed
Latency
Address
Cox Market
And what I got from speedtest.net:
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fireattack
New Contributor
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Oh, forgot to say. I tried to use diff routers or even not use router, no big improvement. And I also tried to reboot my modam before. Today after several times rebooting I got a new IP of 98.180.37.154 which has a better speed:
Start
Net
Speed
Speed
Latency
Address
Cox Market
But believe me, it doesnt always work. Most of time i'm sticking on 98.180.32.139 which has bad speed and latency at night.
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ChrisL
Former Moderator
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Check your PM's, I'd like to get more information.
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mclasser
New Contributor
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Your signal levels are within spec for a D2 modem. Around what time does the slow down begin in the evening? My area had a similar problem last year where speeds would become absolutely intolerable from 7 pm to nearly 2 am. I had techs come out and they all concluded everything was good on my end. I found out from other people in my area that Cox performed some network maintenance that went severely south. Of course this never fully came out in the open and the people who knew were Cox employees that told some others.
The issue may also be due to an overcrowded node/peak time slowdowns associated with your outdated D2 modem. You may benefit from a D3 modem as Cox has basically transitioned over to a D3 system. With a D2 modem, you're going to lag behind.
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fireattack
New Contributor
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Thanks for your help. My modem is a second hand one :) I'll try to find out a better one if available.
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ryan23183
New Contributor
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This is a problem with Cox not with modems/routers since many users are experiencing slow speeds at night. Please have someone look into this problem. The internet starts to slow down after 7 or 8 pm. By 11pm at night it is almost unusable and by midnight it is slow enough that google can't even load. During the day the downloads are great. I can reach my advertised speeds no problem but at night I slow down to dial up speeds or worse! Please look into this issue (at night when the problem exists). There are congestion issues that Cox needs to figure out with the 32608 area!
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fireattack
New Contributor
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yeah.. recently it get worse..
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