showtime anytime "internet error" message

Im double tapping this issue with both Cox and Showtime Anytime support.  I have showtime through Cox and the free showtime anytime feature for my PC.  3 days ago, I tried to login and received an "internet error" message.  I use firefox with the latest version installed.  I tried clearing my browser cache to no avail.  I tried deleting and reinstalling the plugin and that didn't work either. 

Please help.