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New Contributor
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Setting up Security Suite error
I'm trying to set up a new computer for my mother who lives in a different town. I have her account information (login and password) and I can log in as her at my house. But when I try to download the Security Suite I get a message that I must be logged in to the "main Account" to perform that function. My mother has no knowledge of any other account used with her Cox account other than the one I am using.
Is it possible that I need to be at her location to preform this function...if not how do I find out what the Main Account is for her service? The problem I'm having is that I have already removed the "trial" McAfee that was installed on the new machine and it is now vulnerable! I still have more set up to do and don't want to run the risk of acquiring a virus or other malware!
ChrisL
Former Moderator
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The address you'll need to sign in with would be the one she uses to access her billing statement. If she is not sure which one that is somebody that's authorized on the account can contact our support for assistance determining that.
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Gizmohandyman
New Contributor
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She only knows of the one account. Is it possible that because I'm setting up her computer on my connection (IP address) that it's denying "her login" access to set up McAfee? Could I use my account and load it on her system and then take it out to her house, or will I have to uninstall and reinstall once I got it there?
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ChrisL
Former Moderator
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The location shouldn't matter as how users of the primary account can access their email and preferences remotely. I suspect she's got a primary account that she just doesn't use and has likely forgotten about or there is something else going on that support would need to address.
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Gizmohandyman
New Contributor
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Well, I have remember that a couple years ago I loaded the suite on her machine initially and I'm sure that the login I'm using now is the same as I've always used for her! I will go ahead and load the suite with my account and the see what happens when I hook it up at her house!
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AllenP
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Valued Contributor
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Or you can forget about McAfee and install Avast or AVG. Both are free and don't present nearly the hassles McAfee can.
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Gizmohandyman
New Contributor
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Huh, since Cox is providing McAfee I was under the impression that they would prefer our machines be protected using "their" software. I will have to look into the alternatives a bit harder because I'm quite aware of what a "processor hog" McAfee can be! I assume the two you've listed are install and forget, auto updating packages?
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AllenP
+4 more
Valued Contributor
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I've never heard anyone from Cox say the prefer McAfee. Cox does provide it as a service to their customers free of charge but you are free to use whatever AV you want. I, personally, have been using Avast on both my Windows machines for more than a decade and never had a virus. Yes, they are install and forget. Avast updates daily (sometimes more then once), just checked, my virus definitions are dated about 2 hours ago. It will notify you to install when a new release of the program is available (restart may be needed) and you have to "renew" your free subscription once a year. It's free but you must renew.
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Gizmohandyman
New Contributor
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AllenP, I'm sure you guessed that I didn't realize when I responded to your first comment that I wasn't talking to Chris the Cox guy. It's good to know that you haven't heard a "need" to uses McAfee. I will definitely give one of the free ones a try...I don't think I'll shove it onto my Mom's machine before I trial them my self but I will give them a try on mine. I've been thinking about using a "free" AV for a while after having my wives system get bogged down and finding that McAfee was using as much as 50% of the CPU...and a bunch of RAM as well. Her system was not very beefy and couldn't stand that much thrashing. I'm a little miffed by having to sign up annually though...I like to just install and forget...it's hard enough to keep your software up to date without having to do useless exercises!
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