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New Contributor II
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Service Issues
A few days ago, the TV and Internet services have been having issues. All TV's / Cable Box's are showing video artifacts off and on at certain times. The internet speeds are also changing at different times from Good to horrible.
These issues begin after it rained in the area. We already contact tech support on the issues and has noted in our account. We have already reset the modem and TV Box's to no success. The tech did told us that other customers in the area are having the same issue and a service call to the area be done in a few days.
Recent Speed Test
http://www.speedtest.net/result/5838286835.png
Hopefully the problem be resolved in a few days. We are in 89081 zip code.
Downstream Channels Table
Power Level | Signal to Noise Ratio
| Channel 1: | -4.0 dBmV | 37.1 dB |
| Channel 2: | -3.3 dBmV | 37.3 dB |
| Channel 3: | -2.9 dBmV | 37.0 dB |
| Channel 4: | -2.5 dBmV | 37.2 dB |
| Channel 5: | -3.3 dBmV | 28.9 dB |
| Channel 6: | -2.7 dBmV | 27.7 dB |
| Channel 7: | -2.9 dBmV | 36.7 dB |
| Channel 8: | -3.2 dBmV | 37.3 dB |
Upstream Channels Table Below
| Channel 1: | 54.0 dBmV |
| Channel 2: | 54.0 dBmV |
| Channel 3: | 0.0 dBmV |
| Channel 4: | 0.0 dBmV |
I am unsure what Downstream or Upstream Values are bad. But that is a snapshot from the modem.