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New Contributor
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Service Interruption
What does Service Interruption in red on My Services page mean? Also on Cox mobile APP states internet disconnected in red. Tv states connected.
JonathanJ
Former Moderator
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Sounds like your modem may be offline. What lights are lit up on the modem? Are you able to access the internet?
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Thetopcat
New Contributor
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All lights are on. I am using it now. My upload speed is low, but download is normal.
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JonathanJ
Former Moderator
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Please email us at cox.help@cox.com with your account details and forum link, so we can check signal levels.
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Thetopcat
New Contributor
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Problem fixed. Thanks for your help Jonathan
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LatitiaS
+2 more
Moderator
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Thank you @thetopcat for taking the time to utilize our Forums. Please feel free to reach out to us anytime.
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