Service Calls Contracted Companies

I had a service tech here yesterday that was driving his own truck (not marked "Cox" in any way).  He parked in our driveway-which was odd.  He was not wearing a Cox shirt and did not have any Cox ID.  In this day and age this also seems very odd to me.  I really don't think it was the service tech-I think this is a Cox policy.  If my husband wasn't home I would NEVER have answered the door.  If anything I should have been made aware of this before my appointment so I wouldn't have been so shocked.  Also, my appointment was for 3:00-5:00 and he called to see if he could be here at 1:15.

I don't have a problem with the service-he did fix our cable problems.