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New Contributor
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SEC Network on Watch ESPN
Anyone else having issues getting SEC Network and SEC Network+ through Cox? I can get ALL other watch ESPN content, but not these networks. I've deleted, re-downloaded, restarted, signed in, signed out, signed back in, but all it tells me is that I am not authorized to play this content. Even called Cox about it, spent an hour on the phone with them, then they transferred me to ESPN which was also unhelpful. I pay way too much for Cox to not be able to access what I am supposed to get. This is ridiculous.
Health_Edge
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Valued Contributor III
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Looks like some markets require different packages then others for WatchESPN to cover SEC games.
http://www.cox.com/residential/support/tv/article.cox?articleId=b1c9cea0-f776-11e1-7a24-000000000000
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Becky
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Moderator
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How are you accessing SEC content? Are you using the WatchESPN app on a mobile device, Xbox, or going to the WatchESPN.com website? If you are using an Apple device, what version iOS is the device running? WatchESPN requires iOS 7.0 or later. (The Cox Support article states 4.0 or later, but that is incorrect. I will have this updated.)
It sounds as if we already verified that you are using a valid Cox User ID to log into WatchESPN. At what point do you get the authorization error?
With a few more details, I feel confident we can get to the bottom of this for you!
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Djp4lsu
New Contributor
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Thanks for the response. I have been attempting to watch SEC+ from my PC and ipad, with basically the same result on each one. My ipad is not in front of me now, but I believe it is the most up-to-date version of the ios, since I generally download the updates in short order.
The authorization error comes when I try to play any content from the SEC Network or SEC+ on either device.When I try to play something from one of these channels, watch ESPN gives me the error and directs me to contact my provider. On my PC, it gives an error code of N9000, while on the ipad, it simply says that the content is unauthorized.
I can watch everything else, even the Longhorn Network, on each device, and I can watch SEC Network on my TV through cable, but I cannot watch on either device. This makes me think that it is not an issue with devices or setup.
Thanks for the help, looking forward to getting this resolved. It seems to be an issue for a number of users as well. Let me know if you need any more info.
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ColleenD
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Moderator
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I've been trying to duplicate the issue, but so far I've been unable to. I'd like to try resetting permissions on your equipment, but first can you confirm that you are signing in to WatchESPN (ESPN3) with your primary Cox username and password?
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Djp4lsu
New Contributor
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Yes, I am using my login and password. The app does not always ask me to log in though.
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Becky
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Moderator
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I reset the permissions on your equipment a little while ago, and your cable box may have reset as a result.
When accessing http://espn.go.com/watchespn on your PC, what browser are you using? While troubleshooting this issue for you, I was able to duplicate the "User not authorized" error when trying to watch a live program on a channel to which I subscribe.
We'll keep working on this. When you can, please provide the iOS version running on your iPad. Thanks!
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Djp4lsu
New Contributor
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Thanks again.
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ColleenD
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Moderator
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To report this for you we may need to test your credentials on our end. Are you ok with us signing in on your behalf? You can either provide us your password via email to cox.help@cox.com or allow us to reset your password during testing. Either way, please email us and include your full name, address with city and state, your username, Cox PIn and a link to this thread.
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Djp4lsu
New Contributor
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I can do that but it looks like the problem has been fixed. My ipad app allowed me to watch SEC+ today, though I have not tried it on my PC yet. Maybe resetting everything did the trick.
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kellyv
New Contributor
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kellyv
New Contributor
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ColleenD
+2 more
Moderator
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I'm glad that it's working now! Please let us know if the problem comes back.
kellyv,
What content on ESPN online is affected when you try to access it?
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kellyv
New Contributor
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ColleenD
+2 more
Moderator
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Let me see what I can do to help. Please email cox.help@cox.com with your account info, credentials and a link to this thread.
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kellyv
New Contributor
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