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Lkkwus

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Sb6141 firmware .... Speed issues ?

Hi

i just upgraded my modem to a docsis 3.0 Motorola sb6141 modem and also upgraded my package to cox premier . However I'm only getting speeds between 25-30 not closer to 40-50 mbs like what the premier package says it should be . Please advice ? Thanks 

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Trikein

Contributor III

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You probably have the DOCSIS 2.0(D2) Premier service code on your account, or the system just hasn't sent the update yet. I say give it a day or two to update and if still an issue then either call up or see this thread. 

PS. We really need to make a sticky for this.  

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Lkkwus

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Thanks for the reply:) is there anyway to check for sure if it's still the docsis 2.0 premier service code rather than 3.0 that it should be? Thanks 

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