Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
SB6121 Rebooting All Day
I posted a couple weeks back about dropped connections/modem reboots, and, after replacing the splitter, things got a little better. However, with the rain, it's been something terrible. The modem is fairly new -- about 4 mos old, but, I was having drop issues with the old 5101, just not as often -- maybe twice a week as opposed to a couple times a day (at least until today when it's been REALLY bad).
Is it possible I have a bad line somewhere and it really shows up with the rain? If so, what is the best way to resolve the issue? Below is a log of today's numerous reboots:
| Cable Modem |
|---|
| Status | Signal | Addresses | Configuration | Logs | Open Source | Help |
|---|
| This page displays detailed information intended for use by an authorized Motorola Corporation Cable Modem technician. |
| Time | Priority | Code | Message |
|---|---|---|---|
| Mar 23 2012 17:27:47 | 5-Warning | T202.0 | Lost MDD Timeout;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 17:27:45 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 17:21:15 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:34 | 5-Warning | D04.1 | ToD request sent - No Response received;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:14 | 6-Notice | Cable Modem Reboot due to T4 timeout ;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; | |
| Mar 23 2012 17:20:21 | 3-Critical | R04.0 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 17:19:54 | 4-Error | C401.0 | DCC-ACK not received;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 17:19:48 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 17:10:07 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 17:00:38 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 16:52:47 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:32 | 5-Warning | D04.1 | ToD request sent - No Response received;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:14 | 6-Notice | Cable Modem Reboot due to T4 timeout ;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; | |
| Mar 23 2012 16:51:56 | 3-Critical | R04.0 | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 16:51:26 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 16:36:39 | 3-Critical | R02.0 | No Ranging Response received - T3 time-out;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 16:36:38 | 3-Critical | T05.0 | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Mar 23 2012 16:33:47 | 6-Notice | I401.0 | TLV-11 - unrecognized OID;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:35 | 5-Warning | D04.1 | ToD request sent - No Response received;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:13:5f:03:50:54;CM-QOS=1.1;CM-VER=3.0; |
| Jan 01 1970 00:00:14 | 6-Notice | Cable Modem Reboot due to T4 timeout ;CM-MAC=74:56:12:2a:e8:3d;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.0; |
Status | Signal | Addresses | Configuration | Logs | Open Source | Help
 |
| © Copyright 1997-2008 |
ChrisL
Former Moderator
•
I sent you a private message asking for more information.
0
0
PJ
New Contributor
•
Cox Phone Support should be able to ping your router and also see drops and reboots. A Field Tech would confirm that. Ask if there is any special software being added to your region? Have the Field Tech check the neighborhood tap and the other homes on that tap to see if other users are seeing failures. Then move towards the home exterior box to cable modem connection.
0
0