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Returned
I want to find out about items that are returned. If I returned a cox modem but lost the receipt to show as a proof to cox that I returned the item, is there another way cox can search the item being returned?
I have been informing the cox that I returned the modem when to a cox store here in Fayetteville, AR but still I am being charged for the returned modem.
I was told by email that they would do a search or do an investigation on it but I am still being bill for the returned item.
MichaelJ
Moderator
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Hi msagustin, if you do not have the receipt that was issued at the time you returned the equipment, we are still able to research for the missing equipment. By the way, the support forums members can't assist you with this issue. The forum is for technical support issues that other Cox customers can help each other with. You can forward us the email and we can take a look at the information contained in it to see what the next steps would be. Our email address is cox.help@cox.com Please include your complete home address, best contact number, best time you can be reached, a complete description of the issue. Also, please reference the forums post by copying the link and pasting it into your response email to us. Thank you for reaching out to us,
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