Repetitive DHCP Lease Issue

I've got a new routerer installed, and when my lease expires, I have to plug in my old one to get an address before the new one will work. Several other forums suggest calling Cox Support and requesting a DHCP Flush...however, I keep getting dropped from the call. This is three days now, and my very nice, new router (and 802.1c compliant Ethernet Device BTW) cannot work without bringing out an old router from the basement. 

I've tried all the rebooting and unplugging the flow chart tells the Tier 1 guys to direct. This is bigger than that. It's a PFSense Router/Firewall just in case someone is curious, however, its running on an Intel C2758 Server, so no wild cards there. 

Thank You,

Bryan