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Wendi

New Contributor

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5 Messages

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Remove Contour boxes from my home.

Not everyone in my family finds Contour user friendly. My husband hasn't watched TV since the Contour boxes were installed.  Is there a way to schedule Cox to remove the Contour boxes and bring my other ones back? Can I schedule this online or do I have to call in?

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ChrisL

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That definitely is an option if you prefer.  What seems to be the problem?  Perhaps I can offer some assistance.

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Wendi

New Contributor

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5 Messages

The Contour boxes are not as user friendly as the regular HD recorders. There is not an option to click on a show that is currently playing and search for future episodes to record. You must go to search and type in the name to search. I love the ability to add users and customize the experience. I LOVE, LOVE, LOVE being able to record 6 shows at one time, but there are still some user interface issues that should be addressed before Cox gives these out to customers without a warning. The warning being: Your whole experience is about to change, for good and bad. 

My husband is not techie and the Contour experience is definitely different from a "normal" TV user's way of recording, watching, handling the DVR List, and search and save options. 

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