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New Contributor
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remote control
Our remote locks up sometimes and doesn't allow us to change channels or go exit out of dvr and return to channel guide. We have to turn off box, wait 15 seconds, then turn on.
Shariel
+1 more
Moderator
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Hey Mastertone,
This sounds more like an issue with the Box than the remote. How often would you say this happens?
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Domino
Valued Contributor III
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From time to time, Contour slows down and it is possible to get it to lock up by pressing the remote keys to quickly in succession.
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Lizadaze
New Contributor
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I have the same problem after they installed a new contour box. I have tried several different remotes and continue use to have this problem. The box does not respond to the remote. It is a really annoying problem!
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NicholeC
Moderator
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How often is this happening? I was able to locate your account and see a representative refreshed the box. Have you experienced this issue again since the refresh?
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