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Amber119

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Refund

All,

Is anyone else having problems getting refunds for Cox disconnected service? I disconnected my service in July and have called Cox at least half a dozen times trying to get my refund. They have an excuse every time I call, and today I was told that there was nothing they could do and I won't be getting my money back. I am owed over $50.

I am about to file a complaint with the BBB and local authorities, as this is certainly illegal. Has anyone else experienced this and actually been able to get their money rightfully refunded?

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MichaelJ

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1.8K Messages

Hi Amber119, We can help research this issue for you. But the Internet Forum is  to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers.

If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at cox.help@cox.com. Please include your personal account information so we can look it up, but remember to do so in a PM (private message) if using Facebook. You can also use the email address if you feel more comfortable.



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