RE: Cable Connection problem

Ahh, not to step on anyone's toes, but I see no possible way this could be a billing issue. She is talking about CATV, which Cox can't even shut down remotly even if they wanted to. I think its more likley she has a signal amp and its unplugged. Thats what snowy picture is 90% of the time on CATV.

I have the regular cable box from Cox in living room. In the bedroom I just have the cable from the wall to the tv. The other day, on the bedroom tv, all channels just went fuzzy and has not worked since. The living room works fine.  I have disconnected and re-connected the cable. I have just basic cable and interent with Cox. I am wondering do you maybe have to pay to use a second tv on their cable, even though it is simply from the wall connector rather than a box? It has worked fine for over a year and I have not heard anything about paying for a 2nd tv, so I dont think that is it. Anyone have any ideas?

Forum: TV Forum
Posted: 27 Jan 2014
Post Subject: RE: Cable Connection problem
Post author: StephanieA

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Hi Cable Connection Problem, We do have to put you in billing for the second TV that is direct to set connection, even though monthly, you don't pay anything extra. There is a small one time charge for activation. Since this is going to be a billing issue and not a technical one, please contact me via Private Messaging on Facebook, Direct Messaging on Twitter, or email me at cox.help@cox.com and I'm happy to take care of this for you. Also, I will be locking this thread.